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Resolved

The translation service is interrupted, we're investigating

Apr 3, 2024 at 8:39am UTC
Affected services
Translation

Resolved
Apr 18, 2024 at 2:04am UTC

Our new translation model has been successfully released to all accounts with translation features enabled as part of the OneTake 5.8 update.

Updated
Apr 17, 2024 at 10:17am UTC

We are rolling out the new Translation model to all th accounts that have translation enabled, as part of OneTake 5.8. It's going to take only a few more hours to finish the release!

Updated
Apr 12, 2024 at 9:25am UTC

We have identified the source of the problem and we're migrating our service to a different infrastructure. We will also be updating to a better visual model at the same time (as we release OneTake 5.8). Service will resume this Tuesday, April 16th with the upgraded video translation quality!

Created
Apr 3, 2024 at 8:39am UTC

Our servers which host the translation services are currently unresponsive. We are investigating with the data center to figure out why and restore service as soon as possible.